SAML Authorization Error Code 8020

Problem Description:

When logging in via SAML/SEO authentication you received Error Code 8020.


SaaS: Version 4.53.0 and newer
Hybrid: Version 4.53.0 and newer
On-Premise: Version 4.53.0 and newer


  • Review your SAML Groups setup and ensure the Role value in our Environment-Role pair is setup
  • Ensure the Role value is spelled correctly


Authorization with SAML failed due to a missing Role value (should use pairs of Environment name and Role) or if using a non-existing Role name which was specified in the SAML Groups attribute.