SAML Authorization Error Code 8000

OverOps Experts
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1

Problem Description:

When logging in via SAML/SEO authentication you received Error Code 8000.

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Environment:

SaaS: Version 4.53.0 and newer
Hybrid: Version 4.53.0 and newer
On-Premise: Version 4.53.0 and newer

Resolution:

  • Clear browser cache & cookies and retry

Cause:

Generic authentication 403 failure - This can be the result of a failed request to the IdP to authenticate and authorize the user or could also be due to some issue with the state of our session cookie in the user’s browser. The user can re-try to re-authenticate with their IdP and access OverOps again after a few minutes, or to clear the browser’s cache & cookies and retry.