Question
Where do I find the OverOps logs?
Answer
Agent Logs
There are two (2) different type of logs in three (3) different locations
On the machine which uses the agent (JVM), and from the Collector.
For troubleshooting purposes we need all the logs from the Agent AND the Collector machine.
On Agent Machine:
The Agent startup logs can be found on the Agent machine in the <TAKIPI_HOME>/log/agents directory. This log is created when the agent starts but once connectivity is established to the collector the log is forwarded to the collector! So it typically only contains the first couple seconds.
Example:
<TAKIPI_HOME>/log/agents/bugtale_agent.startup.<PID>.log
On Collector Machine:
On the Collector you find two types of logs.
The Agent logs → <TAKIPI_HOME>/log/agents
The Collector Logs → <TAKIPI_HOME>/log
For troubleshooting purposes, we need both. The easiest way is to zip/tar the whole log directory.
Example:
Collector log
<TAKIPI_HOME>/log/bugtale_service.log
Agent log
<TAKIPI_HOME>/log/agents/bugtale_agent.<PID>-<TOKEN>.log
Collector Logs
The Collector Logs can be found on the machine which runs the collector.
It also contains the agent logs
The Agent logs → <TAKIPI_HOME>/log/agents
The Collector Logs → <TAKIPI_HOME>/log
For troubleshooting purposes, we need both. The easiest way is to zip/tar the whole log directory.
Analytics Server
The logs for the Analytics Server can be found
<TAKIPI_SERVER_HOME>/log
The catalina.log file can be found
<TAKIPI_SERVER_HOME>/log/tomcat/tomcat/catalina.log