Troubleshooting SAML access is a difficult task. Sharing your SAML session with another party for troubleshooting purposes is even harder. This document walks you through steps to capture, troubleshoot and share SAML sessions
Step #1
Install the SAML-tracer Chrome browser extension
Step #2
Close all tabs in Chrome. Browse to app.harness.io
Step #3
Open the SAML-tracer plugin by clicking its icon in the Chrome toolbar
Step #4
Click the “X Clear” in the SAML Tracer plugin to start the trace
Step #5
Attempt the SAML login that we have issues with
Step #6
The last line in the SAML tracer plugin will show the error. Feel free to review it. You may find the solution there
Step #7
Use the Export button to create a capture file